Information Technology Infrastructure Library (ITIL)

The ITIL, developed by the UK government in the 1980s, has become a widely adopted framework for IT service management. It focuses on aligning IT services with business needs through practices that ensure efficient service delivery. ITIL 4, the latest version, introduces a digital operating model that includes five management practices:

1. Strategy for Change: Strategic planning of IT services in line with business needs.

2. Service Design and Development: Designing and enhancing IT services.

3. Operational Support and Analysis: Ensuring effective service delivery.

4. Service Transition: Managing changes in IT services to meet strategic requirements.

5. Service Improvement: Continuous evaluation and improvement of service performance​.

ISO 27000 Series

The ISO 27000 series is an internationally recognized framework for information security management. This series, particularly ISO 27001 and ISO 27002, outlines best practices for establishing, implementing, and maintaining an Information Security Management System (ISMS). The ISO 27001 standard provides a model for managing information security risks, emphasizing the protection of data confidentiality, integrity, and availability. ISO 27002 offers guidance on applying security controls across eleven key areas, including access control, incident management, and business continuity​.

Comparison of Governance Frameworks

Each of these frameworks serves unique governance needs:

• ITIL: Primarily focuses on IT service management, detailing processes for delivering IT services aligned with business objectives.

• ISO 27000: Concentrates on information security management, providing guidelines for protecting data and ensuring compliance with security standards.

These frameworks complement broader governance structures like COBIT and COSO, supporting organizations in achieving comprehensive, well-structured IT management and security​.