To understand processes, analysts must recognize decision-making requirements within the process and establish the business rules that support those requirements.
Four steps in understanding the decision-making requirements:
Identify decisions required in the process.
Describe and document these decisions and how they impact the business objectives for the process.
Specify decision requirements in terms of the information and knowledge required to make the decision.
Decompose and refine the requirements, determining where existing business rules apply and where new business rules need to be developed.
Eligibility or approval – is this individual or organization eligible for this product or service?
Validation – is this claim valid for processing?
Calculation – what is the correct discount for this product/service for this customer?
Risk – what is the risk of relying on this supplier’s promised delivery date?
Fraud – how likely is this claim to be fraudulent?
Opportunity – which of these options is the best opportunity?
Assignment – who should this issue be assigned to?
Targeting – how should we respond to this person?